If you have recently signed up for a Sky contract but have changed your mind, you may be wondering if you can cancel the contract within 14 days. The good news is that in most cases, you can.
Under the Consumer Contracts Regulations, you have the right to cancel your Sky contract within 14 days of receiving your order confirmation without giving any reason. This is known as the cooling-off period.
To cancel your Sky contract within the 14-day cooling-off period, you’ll need to contact Sky customer service either by phone or by using the online chat service. You’ll need to provide your account details and let Sky know that you’d like to cancel the contract. Sky may ask for a reason for cancellation, but you are not required to provide one.
Once you have contacted Sky to cancel your contract, they will send you a confirmation of the cancellation in writing within 14 days. You’ll then need to return any equipment such as set-top boxes or routers to Sky.
It’s worth noting that if you have already used the services provided by Sky during the cooling-off period, you may be charged for the services provided up until the point of cancellation. In addition, if you have received any promotional offers or discounts as part of your contract, these may be invalidated if you cancel the contract before the end of the minimum term.
If you cancel your Sky contract outside of the 14-day cooling-off period, you may still be able to cancel but may be charged an early termination fee. The amount of the fee will depend on the remaining term of your contract.
In summary, if you have changed your mind about your Sky contract within 14 days of receiving your order confirmation, you can cancel without giving any reason. Just contact Sky customer service to cancel and return any equipment. However, if you’ve used the services during this time, you may be charged.